Privacy Policy

Last Updated: November 1, 2025

Welcome to Zamzam Perfumes (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zamzamperfumes.net and make purchases from our online store.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

1.1 Personal Information You Provide

When you interact with our website, we may collect the following personal information:

Account Information:

  • Full name
  • Email address
  • Phone number
  • Password (encrypted)
  • Date of birth (optional)
  • Gender (optional)

Billing and Shipping Information:

  • Billing address
  • Shipping address
  • City, state/province, postal code
  • Country
  • Contact phone number

Payment Information:

  • Credit/debit card details (processed securely through payment processors)
  • Billing address
  • Transaction history

Order Information:

  • Products purchased
  • Order date and time
  • Order value
  • Shipping preferences
  • Delivery instructions

Communication Information:

  • Customer service inquiries
  • Product reviews and ratings
  • Survey responses
  • Feedback and testimonials
  • Email correspondence

Optional Information:

  • Fragrance preferences
  • Wishlist items
  • Gift messages
  • Special occasion dates (for reminders)

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

Device Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (mobile, tablet, desktop)
  • Screen resolution
  • Device identifiers

Usage Information:

  • Pages visited
  • Time spent on pages
  • Click patterns
  • Referring/exit pages
  • Date and time stamps
  • Search queries
  • Products viewed
  • Items added to cart

Location Information:

  • Geographic location (based on IP address)
  • Country and city
  • Time zone

Cookies and Similar Technologies:

  • Session cookies
  • Persistent cookies
  • Web beacons
  • Pixels
  • Local storage

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

Social Media Platforms:

  • Profile information (when you connect social accounts)
  • TikTok, Instagram, Facebook, YouTube interactions
  • Social login credentials

Marketing Partners:

  • Demographic data
  • Interest-based information
  • Marketing campaign performance

Analytics Providers:

  • Website traffic data
  • User behavior patterns
  • Conversion metrics

Payment Processors:

  • Transaction verification
  • Fraud prevention data

2. How We Use Your Information

We use the information we collect for various purposes related to operating our business and providing you with excellent service.

2.1 Order Processing and Fulfillment

  • Process and complete your orders
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Handle returns, exchanges, and refunds
  • Manage inventory and stock levels
  • Verify payment information

2.2 Customer Service

  • Respond to your inquiries and requests
  • Provide customer support
  • Resolve disputes and troubleshoot issues
  • Send service-related communications
  • Collect feedback and improve our services

2.3 Marketing and Promotions

  • Send promotional emails and newsletters
  • Provide personalized product recommendations
  • Notify you about special offers and new products
  • Conduct surveys and market research
  • Run contests, sweepstakes, and giveaways
  • Share updates from Chota Bhai & Brha Bhai
  • Deliver targeted advertising

2.4 Website Improvement

  • Analyze website usage and performance
  • Understand customer preferences
  • Improve user experience
  • Test new features and functionality
  • Optimize website design and navigation
  • Enhance product offerings

2.5 Security and Fraud Prevention

  • Protect against fraudulent transactions
  • Verify identity and prevent unauthorized access
  • Detect and prevent security threats
  • Comply with legal obligations
  • Enforce our terms and conditions
  • Protect our rights and property

2.6 Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests and court orders
  • Establish, exercise, or defend legal claims
  • Meet accounting and tax requirements
  • Maintain business records

2.7 Personalization

  • Remember your preferences and settings
  • Provide customized shopping experiences
  • Show relevant product recommendations
  • Display personalized content
  • Save your wishlist and cart items

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

Shipping and Logistics Partners:

  • FedEx, DHL, UPS, and local courier services
  • Warehouse and fulfillment centers
  • Delivery tracking services

Payment Processors:

  • Stripe, PayPal, credit card processing companies
  • Fraud detection services
  • Payment gateway providers

Technology Services:

  • Web hosting providers
  • Cloud storage services
  • Email service providers
  • Customer relationship management (CRM) systems
  • Analytics platforms

Marketing Services:

  • Email marketing platforms
  • Social media advertising partners
  • SMS marketing services
  • Affiliate marketing networks

Customer Support:

  • Live chat providers
  • Help desk software
  • Call center services

3.2 Business Partners

We may share information with:

  • Zamzam Electronics Trading LLC
  • Zamelect Properties
  • Other Zamzam brand entities
  • Marketing and promotional partners

3.3 Legal Requirements

We may disclose your information when required by law:

  • To comply with legal obligations
  • To respond to government requests
  • To enforce our terms and conditions
  • To protect our rights and property
  • To prevent fraud or illegal activities
  • In connection with legal proceedings

3.4 Business Transfers

In the event of a merger, acquisition, sale, or bankruptcy:

  • Your information may be transferred to the acquiring entity
  • You will be notified via email and website notice
  • The new entity must honor this Privacy Policy

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

We do NOT sell your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and enable certain website features.

4.2 Types of Cookies We Use

Essential Cookies (Required):

  • Enable basic website functionality
  • Remember items in your shopping cart
  • Maintain your login session
  • Ensure website security

Performance Cookies:

  • Collect anonymous usage statistics
  • Help us understand how visitors use our site
  • Identify technical issues
  • Measure website performance

Functionality Cookies:

  • Remember your preferences and settings
  • Recognize you when you return
  • Provide personalized features
  • Enable social media sharing

Marketing/Advertising Cookies:

  • Deliver relevant advertisements
  • Track advertising campaign effectiveness
  • Limit ad frequency
  • Measure conversion rates
  • Enable retargeting

4.3 Third-Party Cookies

Our website may use third-party cookies from:

  • Google Analytics
  • Facebook Pixel
  • TikTok Pixel
  • Instagram tracking
  • YouTube embedded videos
  • Payment processors
  • Live chat services

4.4 Managing Cookies

You can control cookies through:

Browser Settings:

  • Block all cookies
  • Delete existing cookies
  • Allow cookies from specific websites
  • Receive notifications before cookies are stored

Cookie Preference Center:

  • Access our cookie settings tool
  • Choose which cookie categories to accept
  • Update preferences at any time

Third-Party Opt-Out:

Please note: Disabling cookies may affect website functionality and your user experience.

4.5 Do Not Track Signals

Some browsers support “Do Not Track” signals. Currently, our website does not respond to Do Not Track signals due to lack of industry standards.

5. Third-Party Services

5.1 External Links

Our website may contain links to third-party websites, including:

  • Social media platforms (TikTok, Instagram, Facebook, YouTube)
  • Payment processors
  • Shipping carriers
  • Partner websites
  • Review platforms

We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before providing any personal information.

5.2 Social Media Integration

Our website includes social media features that may collect:

  • IP address
  • Pages visited
  • Cookie information

These features are governed by the privacy policies of the respective social media companies.

5.3 Analytics Services

We use analytics services to understand website usage:

Google Analytics:

Other Analytics Tools:

  • Facebook Analytics
  • TikTok Analytics
  • Hotjar (heat mapping)
  • Custom analytics platforms

6. Payment Processing

6.1 Secure Payment Processing

All payment information is processed securely using industry-standard encryption (SSL/TLS). We use trusted payment processors including:

  • Stripe
  • PayPal
  • Major credit/debit card processors
  • Regional payment gateways

6.2 PCI Compliance

Our payment processing is PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring the highest level of security for your financial information.

6.3 Stored Payment Information

If you save payment methods to your account:

  • Card information is tokenized (not stored in full)
  • We store only the last 4 digits and expiration date
  • Full card details are securely stored by payment processors
  • You can delete saved payment methods at any time

6.4 Payment Security

We implement multiple security measures:

  • 3D Secure authentication
  • CVV verification
  • Address verification system (AVS)
  • Fraud detection algorithms
  • Real-time transaction monitoring

We never store complete credit card numbers or CVV codes on our servers.

7. Data Security

7.1 Security Measures

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

  • SSL/TLS encryption for data transmission
  • Encrypted data storage
  • Secure servers and databases
  • Firewalls and intrusion detection systems
  • Regular security audits and penetration testing
  • Multi-factor authentication for staff access

Administrative Safeguards:

  • Limited employee access to personal data
  • Background checks for employees
  • Confidentiality agreements
  • Regular security training
  • Data protection policies and procedures

Physical Safeguards:

  • Secure data centers
  • Restricted physical access
  • Surveillance systems
  • Environmental controls

7.2 Data Breach Response

In the event of a data breach:

  • We will investigate immediately
  • Affected users will be notified promptly
  • Authorities will be informed as required by law
  • We will take steps to prevent future breaches
  • Affected users will receive guidance and support

7.3 Your Responsibility

Help us protect your account:

  • Use a strong, unique password
  • Never share your login credentials
  • Log out after using shared devices
  • Keep your contact information updated
  • Report suspicious activity immediately
  • Review your account regularly

No security system is 100% secure. While we implement robust measures, we cannot guarantee absolute security.

8. Data Retention

8.1 How Long We Keep Your Information

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Provide customer service

8.2 Retention Periods

Account Information:

  • Active accounts: Retained while account is active
  • Inactive accounts: Deleted after 3 years of inactivity
  • Closed accounts: Deleted within 90 days (unless legal requirement exists)

Transaction Records:

  • Order history: Retained for 7 years (tax and accounting purposes)
  • Payment records: Retained for 7 years (legal compliance)

Marketing Data:

  • Email marketing lists: Until you unsubscribe
  • Consent records: Retained for 7 years

Website Analytics:

  • Anonymous usage data: Retained for 26 months
  • IP addresses: Anonymized after 90 days

Communications:

  • Customer service inquiries: Retained for 3 years
  • Chat transcripts: Retained for 2 years

8.3 Deletion Upon Request

You may request deletion of your personal information at any time, subject to:

  • Legal obligations to retain certain information
  • Legitimate business purposes
  • Defense of legal claims

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

9.1 General Rights

Right to Access:

  • Request a copy of your personal information
  • Understand how we process your data
  • Receive information in a structured format

Right to Rectification:

  • Correct inaccurate personal information
  • Update incomplete information
  • Modify outdated details

Right to Deletion:

  • Request deletion of your personal information
  • “Right to be forgotten” in certain jurisdictions
  • Subject to legal retention requirements

Right to Restriction:

  • Limit how we process your information
  • Temporarily suspend processing
  • Object to certain types of processing

Right to Data Portability:

  • Receive your data in a machine-readable format
  • Transfer data to another service provider
  • Export your information

Right to Object:

  • Object to processing based on legitimate interests
  • Opt-out of direct marketing
  • Refuse automated decision-making

Right to Withdraw Consent:

  • Withdraw consent at any time
  • Does not affect prior processing
  • May limit service availability

9.2 UAE-Specific Rights

Under UAE data protection regulations, you have rights to:

  • Know what personal data is being processed
  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Object to processing
  • Lodge complaints with authorities

9.3 European Union (GDPR) Rights

If you are located in the EU/EEA, you have additional rights under GDPR:

  • Enhanced data portability
  • Stronger consent requirements
  • Right to lodge complaints with supervisory authorities
  • Special protections for sensitive data

9.4 California Privacy Rights (CCPA)

California residents have the right to:

  • Know what personal information is collected
  • Know if personal information is sold or shared
  • Opt-out of the sale of personal information
  • Access personal information
  • Request deletion of personal information
  • Non-discrimination for exercising privacy rights

We do not sell personal information of California residents.

Response Time: We will respond to your request within 30 days (or as required by applicable law).

Verification: We may need to verify your identity before processing your request.

10. International Data Transfers

10.1 Global Operations

Zamzam Perfumes operates globally and may transfer your personal information to:

  • Our offices and facilities in the UAE
  • Third-party service providers in various countries
  • Cloud storage servers worldwide
  • International shipping partners

10.2 Data Transfer Safeguards

When transferring data internationally, we ensure appropriate safeguards:

  • Standard contractual clauses (SCCs)
  • Data processing agreements
  • Privacy Shield frameworks (where applicable)
  • Adequacy decisions by relevant authorities
  • Encryption during transfer

10.3 Countries We Transfer Data To

Your information may be transferred to:

  • United Arab Emirates (primary location)
  • United States (cloud services, analytics)
  • European Union (customer service, warehousing)
  • Pakistan (business operations)
  • Other countries where we have operations or partners

By using our services, you consent to these international data transfers.

11. Children’s Privacy

11.1 Age Restrictions

Zamzam Perfumes is intended for users aged 18 years and older. We do not knowingly collect personal information from children under 18.

11.2 Parental Consent

If you are under 18:

  • You must have parental consent to use our services
  • Your parent or guardian should review this Privacy Policy
  • Purchases must be made by an adult

11.3 If We Learn of Child Data Collection

If we discover we have collected information from a child under 18 without proper consent:

  • We will delete the information promptly
  • We will terminate the associated account
  • We will notify parents/guardians if possible

11.4 Reporting

If you believe a child has provided personal information to us, please contact us immediately at: privacy@zamzamperfumes.com

12. Marketing Communications

12.1 Types of Marketing Communications

With your consent, we may send you:

Email Marketing:

  • New product launches
  • Special offers and promotions
  • Exclusive discounts
  • Seasonal collections
  • Updates from Chota Bhai & Brha Bhai
  • Personalized recommendations
  • Abandoned cart reminders

SMS Marketing:

  • Order updates
  • Delivery notifications
  • Time-sensitive offers
  • Flash sales

Push Notifications:

  • App notifications (if applicable)
  • Browser notifications
  • Special announcements

Social Media:

  • Targeted ads on TikTok, Instagram, Facebook, YouTube
  • Retargeting campaigns
  • Sponsored content

12.2 How We Obtain Consent

We obtain your consent through:

  • Newsletter signup forms
  • Account creation opt-ins
  • Checkout page checkboxes
  • Pop-up subscription forms
  • Contest entries

12.3 Opt-Out Options

You can opt-out of marketing communications at any time:

Email:

  • Click “Unsubscribe” link in any email
  • Update preferences in your account settings

SMS:

  • Reply “STOP” to any SMS message
  • Contact customer service

Push Notifications:

  • Disable in your browser or device settings

Social Media Ads:

  • Use ad preferences in each platform
  • Opt-out of personalized advertising

Important: Even if you opt-out of marketing, we will still send:

  • Order confirmations
  • Shipping updates
  • Account notifications
  • Customer service responses
  • Legal notices

12.4 Frequency

We respect your inbox and typically send:

  • 2-4 marketing emails per week
  • SMS only for important updates
  • Push notifications for significant events

13. Social Media

13.1 Our Social Media Presence

Follow us on social media to stay connected with Zamzam Perfumes and Chota Bhai & Brha Bhai:

  • TikTok: @zamzam_perfumes_official (2.7M followers)
  • TikTok: @zamzam_brothers_offical (21.1M followers)
  • Instagram: @zamzam_brothers_official (26.4M followers)
  • YouTube: ZAMZAM ELECTRONICS TRADING (80.9M subscribers)
  • Facebook: Muhammad Shakoor (2.7M followers)

13.2 Information Collection on Social Media

When you interact with us on social media:

  • Your public profile information may be visible to us
  • We may see your interactions (likes, comments, shares)
  • Platform analytics provide aggregate data about our followers
  • Direct messages are subject to platform privacy policies

13.3 User-Generated Content

If you post content featuring our products:

  • We may share or repost your content (with attribution)
  • You grant us permission to use your content for marketing
  • You retain ownership of your content
  • We respect your privacy settings on social platforms

13.4 Social Login

If you use social login (e.g., “Sign in with Facebook”):

  • We receive basic profile information
  • We do not receive your social media password
  • You can disconnect social accounts at any time
  • Refer to the social platform’s privacy policy

13.5 Social Media Advertising

We advertise on social media platforms using:

  • Your email for custom audiences (hashed)
  • Website visitors for retargeting
  • Lookalike audiences based on customer data
  • Interest and demographic targeting

You can opt-out of personalized social media advertising through each platform’s settings.

14. Changes to This Privacy Policy

14.1 Policy Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • New features or services
  • Legal or regulatory requirements
  • Technological developments
  • User feedback

14.2 Notification of Changes

When we make significant changes:

  • We will update the “Last Updated” date at the top
  • We will notify you via email (if you have an account)
  • We will display a prominent notice on our website
  • We may request your renewed consent

14.3 Your Continued Use

Your continued use of our website and services after changes constitutes acceptance of the updated Privacy Policy.

14.4 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14.5 Previous Versions

Upon request, we can provide previous versions of our Privacy Policy for your reference.

15.3 Response Time

We aim to respond to all inquiries within:

  • 3 business days for general questions
  • 30 days for formal privacy rights requests
  • 72 hours for security concerns

15.4 Complaints

If you believe we have not handled your personal information properly:

Internal Complaint:

  • Contact our Privacy Team first
  • We will investigate and respond

Regulatory Authorities:

  • You have the right to lodge a complaint with your local data protection authority
  • UAE: Telecommunications and Digital Government Regulatory Authority (TDRA)
  • EU: Your local Data Protection Authority
  • California: Attorney General’s Office

15.5 Additional Resources

Website: zamzamperfumes.net
Terms of Service: https://zamzamperfumes.net/terms-and-conditions/
Return Policy:https://zamzamperfumes.net/return-and-exchange-policy/

Zamzam Perfumes
Founded by Chota Bhai & Brha Bhai
Because love, like fragrance, should know no boundaries